Frequently Asked Questions

We have received a wide range of questions, most of which surround some general topics or themes. Below are some very simple explanations for how and why we are bringing this lawsuit against Ford:

About this Effort

Basically, a class action seeks a single solution for everyone’s problem. With the Ford Fiesta, Focus and Fusion vehicles, there are many different circumstances making a single, ‘catch-all’ solution impractical and not, in our opinion, always in the owner’s best interest. Some Ford owners or lessees have suffered greatly with multiple repairs that have been ineffective, leaving them with a defect that can be dangerous, or sold their cars out of frustration for a loss to avoid further risk. Others have suffered financially from ineffective repairs or simply due to a desire to get out from under their vehicle. Still others want and deserve compensation for the serious drop in the resale value of their car. In our mass, aggregate action, the merits of each individual claim are evaluated for their worth. While a class action may seek to get each class member ‘one more repair and a $200 coupon towards a new Ford vehicle, the only people who benefit in a class action tend to be Ford and the lawyers involved.

How is a mass, aggregate action different than a class action?

Basically, a class action seeks a single solution for everyone’s problem. With the Ford Fiesta, Focus and Fusion vehicles, there are many different circumstances making a single, ‘catch-all’ solution impractical and not, in our opinion, always in the owner’s best interest. Some Ford owners or lessees have suffered greatly with multiple repairs that have been ineffective, leaving them with a defect that can be dangerous, or sold their cars out of frustration for a loss to avoid further risk. Others have suffered financially from ineffective repairs or simply due to a desire to get out from under their vehicle. Still others want and deserve compensation for the serious drop in the resale value of their car. In our mass, aggregate action, the merits of each individual claim are evaluated for their worth. While a class action may seek to get each class member ‘one more repair and a $200 coupon towards a new Ford vehicle, the only people who benefit in a class action tend to be Ford and the lawyers involved.

About the Retainer

Steps Involved

What do I need to do?

First, you need to fill out our on-line form detailing your vehicle’s issues and providing your contact information. From there, we will call to conduct a very brief interview regarding the specifics of the issues with your vehicle. With that information, we will send you a retainer agreement that allows us to represent you in our mass, aggregate action against Ford. A questionnaire will later be sent that gathers the specific details about your vehicle (VIN, repair dates, etc.). Finally, you will be notified when we file on your behalf. Throughout this process, we ask that clients send repair documentation to our offices through Fax, Email or Mail.

I haven’t heard from you!

This means one of a few things: (1) the information we have for you is incorrect due to transcription error or some other unknown circumstance; (2) you may have been avoiding our calls or believing we are telemarketers or the like; (3) our emails have gone to your Junk or Spam folder; or (4) we have all of the information we need to move forward and you are between one of the steps detailed above. Retainer agreements were first sent out in late December, 2016, and will continue to be sent out in rapid succession as we receive claims. Questionnaires will be sent out mid-January. We expect to file in the first quarter of 2017.

What sort of outcome can I expect?

Our ultimate goal is for maximum compensation for each deserving owner. However, each owner’s desires and damages differ: some may want fair value for their vehicle as a trade-in toward a different Ford vehicle, while another may want a cash payment for a different car. Still others may simply want to keep their car and want the depreciation they’ve absorbed. This is why a mass, aggregate action is effective, and why a class action approach will struggle to achieve complete justice - the resolutions with our mass, aggregate action are always individually based.